Banking support intent routing

free · certified

banking77@0.1.1 · 51 routes

Routes banking customer-service messages into 50 typed intents (card issues, transfers, top-ups, FX) plus a calibrated out-of-scope refusal. Trained on the public banking77 corpus — the free proof lane for the format.

holdout 73.3% (n=2000) · floor conf≥0.7 · qhat 0.938

Try it live — pinned to expert:"bank77"

Free demo endpoint, no signup. Same call your agent would make.

Taxonomy (51 routes)

Refund_not_showing_up, activate_my_card, apple_pay_or_google_pay, automatic_top_up, balance_not_updated_after_bank_transfer, balance_not_updated_after_cheque_or_cash_deposit, beneficiary_not_allowed, cancel_transfer, card_about_to_expire, card_arrival, card_linking, card_payment_fee_charged, card_payment_not_recognised, card_payment_wrong_exchange_rate, cash_withdrawal_charge, cash_withdrawal_not_recognised …

Honest limits

English benchmark phrasing, ~73% holdout. This is triage/routing with abstention, not autonomous resolution — a real deployment wants a private lane on your ticket taxonomy.

Install

python3 tools/lane_install.py banking77@0.1.1 --apply --appliance .
python3 tools/lane_repro.py banking77-0.1.1.lanepack.tar.gz --url http://localhost:8402   # re-run the published eval yourself

sha256: 1d84e6fafa525e66a380e27e… · Apache-2.0 · download lanepack

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generated by tools/render_lanes.py · source: index.json