mtlm-router / catalog / helpdesk

IT helpdesk routing

free · demo

helpdesk@0.2.0 · 7 routes

Routes IT support requests — account unlock, password reset, hardware, VPN, provisioning — into a small internal-ops taxonomy.

holdout 100.0% (n=None) · qhat 0.95 · oos recall 90%

Try it live — pinned to expert:"helpdesk2"

Free demo endpoint, no signup. Same call your agent would make.

Taxonomy (7 routes)

chat, escalate, file_ticket, oos, provision_vm, reset_password, ticket_status

Honest limits

Small synthetic taxonomy, live-verified. Good narrow-lane demo: high automation when the domain matches.

Install

python3 tools/lane_install.py helpdesk@0.2.0 --apply --appliance .

sha256: dc573f8b22114b973d65dd08… · Apache-2.0 · download lanepack

NEED YOUR OWN ROUTES?

A private lane on your taxonomy — trained, calibrated, exclusive. €149 / domain, 3 business days.

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generated by tools/render_lanes.py · source: index.json